SHIPPING & RETURNS
COVID-19 RELATED FULFILMENT AND SHIPPING DELAYS
The global social distancing measures are affecting our store as well which means order fulfillment and shipping is taking more time than usual. Our standard fulfillment estimate of 5-8 business days is currently closer to 17-21 business days. We’re actively communicating with our fulfillment partner and following the latest news on Covid-19. This is a difficult time for everyone and we thank you for your patience.
Here are our standard estimated shipping delivery times:
USA: 5-8 business days
Canada: 6-12 business days
World: 10-20 business days
Your order will be sent out, on average, within 3 days of ordering.
International shipping: International shipments may require additional fees. The customs policy is different in each country, and the fee is usually based on a variety of factors such as weight, value, and size. We do not take responsibility for customs fees.
Order never arrived: If your order didn't arrive, be sure to let us know! However, first check your shipping confirmation and confirm that you entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address at your cost. We will gladly refund you the cost of the item sent to the wrong address if/when it is returned to our warehouse.
If the shipping address was correct, please get in touch with us at firstname.lastname@example.org. Please supply us with your order number, and we will immediately look into what may have gone wrong.
Damaged items: The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, please send us a brief explanation along with a photo to email@example.com. We will be in touch to see how we can best correct the issue.
Wrong size: If you're unhappy with the size you've received, first check that the size stated on the garment matches what you ordered. If all matches up but you are unhappy with the fit, send us a message at firstname.lastname@example.org, and we will see what we can do.